Privacy Policy

Last Updated: 24/07/2026

1. Introduction

At Jackie Allender Photography (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage in our photography services, visit our website, or interact with us.

This policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

2. What Information We Collect

We may collect personal information including:

Name
Email address
Telephone number
Postal address
Event details (such as wedding, family, corporate or other photography bookings)
Images and photographs of individuals
Information provided through enquiries, bookings, questionnaires, contracts, or communications

We may also collect technical information when you visit our website, including:

Browser type
Device information
Website usage data through cookies and analytics tools

3. How We Collect Personal Information

We collect information when you:

Contact us via phone, email, website, or social media
Submit an enquiry or booking
Sign a photography agreement or contract
Make payments
Participate in a photography session or event
Subscribe to our marketing communications
Visit our website where practical, we collect information directly from you.

4. How We Use Your Information

We may use your personal information to:

Provide photography services
Manage bookings and appointments
Process payments and invoices
Communicate with you regarding our services
Deliver photographs and albums
Respond to enquiries and customer service requests
Improve our website and services
Meet legal and regulatory obligations
Market our services where permitted by law

5. Photographs and Image Use

As a photography business, we create and store photographs that may contain identifiable images of individuals.

Unless otherwise agreed in writing, we may use selected photographs for:

Portfolio displays
Website galleries
Social media promotion
Marketing and advertising materials
Photography competitions and professional showcases

Clients may request that their images remain private. Any such request should be made in writing before or at the time of booking, and we will make reasonable efforts to accommodate the request.

6. Disclosure of Personal Information

We may disclose your personal information to:

Government authorities where required by law

We do not sell personal information to third parties.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

Password-protected systems
Secure cloud storage services
Restricted access to client information
Secure online galleries

While we take reasonable precautions, no method of electronic storage or transmission is completely secure and we cannot guarantee absolute security.

8. Overseas Disclosure

Some of our service providers may store data on servers located outside Australia. By engaging our services, you acknowledge that your information may be transferred, stored, or processed overseas where appropriate safeguards are in place.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.

You may configure your browser to refuse cookies; however, some website functions may not operate correctly.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

To make such a request, please contact us using the details below.

11. Marketing Communications

We may send promotional emails or marketing communications about our services.

You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in emails; or
Contacting us directly.

12. Retention of Information

We retain personal information and photographic images only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

After this period, information may be securely deleted or de-identified.

13. Complaints

If you have concerns about how we handle your personal information, please contact us.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

Jackie Allender Photography
Email: Jackie@jackieallender.com
Phone: 0499121140
Website: www.jackieallenderphotography.com.au
Address: 105 King William Street, Kent Town SA